Answers
to many common questions are listed on this page.
If you do not find the information that you are looking
for, please feel free to contact us.
How to
Pay?
Regular Orders: Visa, Master Card and American
Express. You can place your order thru our web site
or by calling our Toll Free number 1-888-756-8883
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We Ship:
UPS Ground, 3 Day Select, 2nd. Day Air and Overnight. For shipping inquires
on orders going to Alaska, Hawaii, Puerto Rico please call 1-888-756-8883 or Contact
Us.
International orders will be ship using USPS Priority Mail.
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When do we Ship?
We ship 5 days a week. Products in stock
are ship out with in 24 hours on business days. If
there is any delay we will contact you.
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International Orders:
Overseas customers please note: Due to the high volume of overseas orders that
have been received attempting to use stolen credit cards we have implemented
a policy that if we cannot verify your credit card data then we will not ship
your order.
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What is our return
policy?
Take advantage of our 30-day return policy.
You may order just about anything, inspect your
Henri Lloyd product and if you are not fully satisfied,
just return it for a refund provided it has not
been used (shipping charges are not re-fundable).
All return items are subject to a close inspection
prior to acceptance. Refund returns may be subject
to a 15% restocking fee. Contact
Us before returning any item.
If you find it necessary to return an item to us for replacement or refund,
call 1-888-756-8883. Repackage it securely in an outer carton. Be sure to include
inside the package a copy of your sales record. You must call for a return
authorization number before sending any item back to henrilloydsailinggear.com.
No packages will be accepted if exterior packaging is damage. All merchandise
must be in mint condition and in the original labeled packaging, enclosed within
a shipping carton and must include all packaging material. Merchandise returned
without authorization will be refused, and the carrier will charge you freight
in both directions.
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Sales Taxes?
We are obligated to collect sales tax on
all internet orders originating in Texas.
Out of Stock?
You can order with confidence that all
the items that you order are in stock. However,
unforeseen demand occasionally result in items
that are out of stock. If at time of order an item
is not in stock, our customer service department
will contact you, if you agree we will put it on
order for you. These will be marked as B.O. on
the Invoice and will be shipped as soon as we receive
them from our suppliers. You may cancel a back-ordered
item at any time by calling:
Customer Service at : 1-888-756-8883
henrilloydsailinggear.com will pay postage charges on all subsequent
shipments after the initial one.
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Customer Service:
Questions? Suggestions? We love to hear
from our customers and we want to provide you with
the best service. Please submit your comments here.
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Defective Merchandise:
If you receive a defective item, please contact
our Customer Service Department 9:00 am - 5:00 pm CST,
Monday - Friday, at: 1-888-756-8883. Please have your
Invoice number when you call.
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Order Cancellations:
You may cancel your order for any reason
prior to shipment and receive a refund. Should
you desire to cancel an item, which has not been
shipped, call the Customer Service Department.
Avail. 9:00 am - 5:00 pm CST, Monday - Friday,
at: 1-888-756-8883
You will be advised if your merchandise has not been shipped and may therefore
still be canceled. If the merchandise has already been shipped and a cancellation
is allowed, it will be your responsibility to pay the complete shipping and
restocking charges.
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General Information:
Purchaser, by placing an order, makes an
offer to purchase pursuant to these terms and conditions,
which offer, if accepted by Mauri Pro Sailing, is
accepted within the State of Texas - County of Tarrant,
and purchaser consents to the jurisdiction of the
courts of the State of Texas for the limited purpose
of dispute arising between the parties resulting
from this transaction and agrees that the laws of
the State of Texas shall apply. By opening or using
a product purchased from us, the purchaser agrees
to be bound by the term and conditions of sale as
set forth below. If you do not agree to the terms
and conditions of sale, please ship the product back
to us unopened within 5 days of receipt via UPS Ground
Service shipping for a full refund, less restocking
fees. Mauri Pro Sailing makes no warranty, either
expressed or implied, of merchantability or fitness
for any particular purpose, and none shall be implied
by law. Final determination of suitability of any
item sold for the use contemplated by purchaser is
the sole responsibility of the purchase, and seller
shall have no responsibility in connection with such
determination. Mauri Pro Sailing will not be responsible
for any consequential or incidental damages resulting
from the sale, non-delivery, use or improper function
of any equipment purchased from us. The responsibility,
if any is imposed, of Mauri Pro Sailing in regard
to any item purchased shall be limited to the monetary
value of the merchandise purchased.
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Misprints:
This web site is intended to be a guide only.
Some items illustrated are for display purposes only,
and are not necessarily included in the purchase price.
Specifications may change without notice. All items
offered for sale are subject to availability. Many
items on this web site come from various sources. Mauri
Pro Sailing is, therefore, bound to fluctuating currency
exchange rates, making it necessary to occasionally
increase prices. In addition some overseas products
may be discontinued without our prior knowledge. Should
this apply to your order, we will notify you immediately.
We reaffirm our pledge to offer excellent service and
the highest quality at the lowest possible price. We
make every effort to provide you with an error-free
web site. In the event there is a misprint, we reserve
the right to correct or change pricing to reflect actual
current status. We are not responsible for typographical
or pictorial errors. Pictures are for illustration
purposes only and may not be exact.
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Privacy Policy:
At Mauri Pro Sailing - henrilloydsailinggear.com,
your privacy is a top priority. Click here for
our complete privacy
policy .
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