Customer
satisfaction is our top priority and we want you
to be completely satisfied with your purchase. We
ensure you a quick and hassle-free return
or exchange process.
Take advantage of our 30-day
return policy
You may order just about anything (not valid for Custom Products), if you are
not satisfied with your purchase - you can return or exchange any item within
30 days of receipt as long as the item is returned in new, unused and resalable
condition inside its original packaging (shipping charges are not re-fundable).
Note for oversize items: If your item was shipped to you by
motor freight, please inspect the product for visible damage before the carrier
leaves. Please make any notations on the Bill of Lading.
Conditions:
All return items are subject to a close inspection prior to acceptance. Refund
returns may be subject to a 15% restocking fee. Additional fees may
apply if not returned in original packaging. Return shipping costs will be
at the customer's expense. Returns will be inspected prior to credit given.
What do I need to do?
Repackage it securely in an outer carton. Be sure to include inside the package
a copy of your sales record. You must call 1-888-756-8883 or email
us for a return authorization number before sending any item back to henrilloydsailinggear.com.
No packages will be accepted if exterior packaging is damage. All merchandise
must be in mint condition and in the original labeled packaging, enclosed within
a shipping carton and must include all packaging material. Merchandise returned
without authorization will be refused, and the carrier will charge you freight
in both directions. Request an Authorization
Return Number before returning any item.
Credit:
Please keep in mind, credit card companies vary in the time they post credits
to your account. Please allow one to two billing cycles for the refund to appear
on your statement.
Missing items:
In the unlikely event that your order is incorrect, missing parts, damaged
or defective please call us immediately and we will send you the correct item,
replacement item, or replacement parts at no extra cost to you.
For additional information please contact us:
By email: Contact Us Form
By phone: Mon - Fri 9:00 AM to
6:00 PM and Sat 9:00 AM - 1:00 PM
Toll Free: 1-888-756-8883
International Calls: +001-817-224-2209
Fax: 817-426-0439
Live Help / Chat: Mon
- Fri 9:00 AM to 6:00 PM and Sat 9:00 AM - 1:00 PM (look for link at the top
of this page).
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